No other agency has our breadth of experience.
Working with us, you’ll benefit from our 10 years of experience in carrying out over 1 million telephone calls for clients across the entire charity sector. We’ve worked with clients from small local charities to large national and international organisations and covered all possible uses of the telephone - for fundraising, relationship building, research and marketing.
Because we work outside the educational sector as well as inside it, we’re in constant touch with the newest ways that charities are using the telephone – and inventing some of them! Many other charities will be targeting your potential donors - we can help you avoid missing out!
We know how to train your students to be outstanding callers.
Many of our callers in Oxford are students, and they love to work for us. One of our callers said, “Working at The Phone Room while studying is a very refreshing experience. The training was very efficient and I got the hang of things in a very short time. The team managers are very hardworking, supportive and friendly. It’s not just work, it’s fun!” Your students will feel the same way, and the results will show it!
We understand your donors and alumni.
Your alumni are different from most donors to charity; they are on average younger, better educated (of course!), better informed and generally more successful than the average charity donor. In fact they’re just like the people we’ve been talking to for 10 years on behalf of arts and cultural charities.
We’re realistic about what you can raise.
We know that all institutions are different and we’ll respect that. We know that some of you will be just beginning alumni fundraising, while some of you will be old hands. We won’t promise the moon and leave you with sixpence!
We have the technology…
If you want it, we have it. Because we’re backed up by one of the UK’s most successful and sophisticated fundraising call-centres, things like database management and data preparation, fulfilment by post or e-mail, or inbound call-handling are all in a day’s work for us.
…and we’re flexible.
Do you need us to help you run the show, or just part of it? Do you want high-tech, or simplicity? We’re happy to work with you the way that suits you best.
Most importantly…
…we know it’s all about relationships. We’ve worked with some of our clients and their donors, for up to 10 years! We can find ourselves talking to the same donors many times over as their relationships with their chosen charities deepen. So we know how important it is to keep those relationships strong – to remember past conversations, and always to give donors the time they need to talk to you, leaving them feeling valued and appreciated.
